Question 1

How long does production take?

Accepted Answer

Because every item is made to order, production typically takes 2–5 business days before your order ships.

Question 2

How long does shipping take?

Accepted Answer

Standard shipping within the US takes 3–7 business days after production. International shipping takes 7–20 business days depending on your location.

Question 3

Can I change or cancel my order?

Accepted Answer

Please contact us within 12 hours of placing your order. Once production begins, we cannot make changes.

Question 4

Do you accept returns or exchanges?

Accepted Answer

Because items are made to order, we accept returns only for damaged, defective, or misprinted products. Please email us within 30 days.

Question 5

What should I do if my item arrives damaged?

Accepted Answer

Contact us with a clear photo and your order number within 30 days and we'll make it right — replacement or refund.

Question 6

How do I track my order?

Accepted Answer

Once your order ships, you'll receive an email with a tracking link. You can also check status on our Track Order page.

Question 7

Are products made to order?

Accepted Answer

Yes. Every Djouneglow item is produced only after you order — this keeps our designs unique and reduces waste.

Question 8

Can I request a personalized design?

Accepted Answer

Selected products can be personalized with a name, message, or photo at checkout. For custom design requests, contact us.

Question 9

How should I wash my apparel?

Accepted Answer

Machine wash cold, inside out, with similar colors. Tumble dry low. Do not iron directly on the print.

Question 10

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide through our trusted print partners. Delivery times and rates vary by destination.

Frequently asked questions